Shipping & Delivery Policy

NYU Violet offers worldwide shipping, subject to carrier availability, address eligibility, payment review, compliance screening, and applicable laws or shipping restrictions.

We may be unable to ship to certain countries, regions, addresses, individuals, entities, or destinations where delivery is restricted, prohibited, unavailable, or not supported by our logistics partners. If an order cannot be fulfilled due to these restrictions, we will notify you and assist with next steps where possible.

We do not support delivery to P.O. Boxes at this time.

Ready-made products are typically processed within 2–10 business days after payment confirmation.

Some products may require additional production time before shipment, including print-on-demand products, customized products, made-to-order items, limited collections, and special merchandise programs.

For these items, production timelines will be displayed on the product page or during checkout when applicable. Business days do not include weekends, public holidays, or carrier holidays.

Production time is separate from shipping time.

If a product has a specific production timeline, that information will be displayed on the product page or during checkout. Please review all product details carefully before placing your order, especially for customized, print-on-demand, or limited-availability items.

Once production has started, changes or cancellations may not be possible for certain products.

Shipping fees are calculated after a shipping address is entered at checkout.

The final shipping cost may depend on destination, delivery method, product type, package weight, package size, fulfillment location, and available carrier options.

If a free shipping offer or promotion applies to your order, it will be shown at checkout before payment is completed.

Estimated delivery windows will be shown at checkout when available.

Delivery estimates begin after an order has been processed, produced if applicable, and handed over to the carrier. Delivery dates are estimates only and are not guaranteed.

Shipping timelines may be affected by carrier delays, customs processing, weather, holidays, incorrect shipping information, local delivery conditions, or circumstances outside of our control.

For eligible destinations, applicable duties, import taxes, and related charges are included in the final price shown at checkout unless otherwise stated.

In some destinations, additional duties, taxes, import fees, brokerage fees, or local charges may apply. If a destination requires a different tax or duty treatment, this will be noted during checkout where applicable.

Customers are responsible for reviewing all checkout notices before completing payment.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take time to update after the carrier receives the package. If your tracking status does not update immediately, please allow additional time for the carrier system to refresh.

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you need to change your shipping address, please contact us as soon as possible at support@giftpack.ai.

Address changes may be requested before an order ships. Once an order has shipped, address changes, rerouting, or reshipment may not be available and may require additional shipping fees.

If an order is delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, additional shipping or replacement costs may apply.

Orders containing multiple products may ship separately depending on product availability, production timelines, fulfillment location, or carrier requirements.

If your order ships in multiple packages, you may receive separate tracking information for each shipment.

NYU Violet is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, local delivery conditions, or other circumstances outside of our control.

If your package is marked as delivered but you have not received it, please first check with the shipping carrier, building mailroom, front desk, reception area, neighbors, or local delivery location.

If you still cannot locate the package, please contact us within 7 days of the delivered status or expected delivery window. We will do our best to assist with the review or claim process where possible.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@giftpack.ai.

Please include your order number, a brief description of the issue, clear photos of the product, and photos of the packaging if the item was damaged during shipping.

After review, we may offer a replacement, exchange, store credit, or refund depending on the situation.

Return and exchange eligibility may vary by product type.

Print-on-demand products, customized products, final sale items, and certain made-to-order products may not be eligible for return, exchange, cancellation, or refund unless the issue was caused by a production defect, shipping damage, or fulfillment error.

For full details, please review our Return Policy: /shipping-policy

For large quantity orders, department orders, event merchandise, student organization orders, alumni gifts, donor gifts, or custom merchandise programs, please contact us at support@giftpack.ai.

Our team can help review availability, timelines, pricing, shipping options, and fulfillment needs based on your request.

For shipping, delivery, tracking, return, or order questions, please contact us at support@giftpack.ai.

Please include your order number so our team can assist you faster.

NYU Violet may update this Shipping & Delivery Policy from time to time. The policy in effect at the time of purchase will apply to your order.